Frequently Asked Questions
Orders & Payments
How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout.
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and select digital wallets.
Can I cancel my order after placing it?
No, once an order is placed it cannot be cancelled.
Products & Sizing
Are the colours exactly the same as shown in pictures?
We try to display colours as accurately as possible, but slight variations may occur due to lighting and screen settings.
How do I choose the right size?
Please refer to our size chart before placing your order. If in doubt, choose one size larger.
Can I cancel my order after placing it?
No, once an order is placed it cannot be cancelled.
Shipping & Delivery
How long will my order take to arrive?
Orders are dispatched within 1–2 business days and delivered within 5–7 business days in UAE.
Do you offer international shipping?
Yes, we ship worldwide. Customs duties/taxes (if any) are borne by the buyer.
How can I track my order?
Once shipped, you will receive a tracking link via email/WhatsApp.
Returns & Exchanges
Do you offer returns or exchanges?
No, we do not accept returns/exchanges except for damaged or defective products.
What if my order arrives damaged?
Please inform us within 24 hours with a 360° unboxing video and pictures.
What is not considered a defect?
Minor weaving irregularities, slight colour differences, bead shedding, fabric smell, and small measurement variations are not considered defects.
Care Instructions
How should I wash my Salwar Kameez?
Dry clean is recommended for first wash. Gentle hand wash in cold water for subsequent washes.
Other Queries
Can I visit your store?
Yes, our store address is 775W+VHC - Al Souq Al Kabeer - Dubai - United Arab Emirates
Do you offer wholesale or bulk purchase discounts?
Yes, for bulk orders, please contact us directly.